(Originally Published January 09, 2019)
Finding the right cleaning services for you and your business can be a challenge. With so many options out there, how do you choose the best option for you? One of the best ways to narrow down your search is to look for these 5 things: Integrity and trustworthiness, proven results, non-toxic cleaning options, complete office cleaning services, and great customer service. To see all of these things in action, you can rely on the experts at Kitchener Clean to keep your office greener and cleaner than ever before!
Hiring an excellent office cleaning service is one of the best ways to keep you, your employees, and your customers feeling great in the workplace. Commercial cleaners help reduce employee sick days and create an inviting space for everyone who walks through your front doors. However, poor service from commercial cleaners can put more strain on you - and your budget. That’s why it’s so important to find professional office cleaners. Here are the 5 things to look for in office cleaning services. Not exactly sure what is normally included in office cleaning? Click here to learn about common rates and services.
PROFESSIONAL CLEANERS WILL STICK TO THEIR CONTRACT AND BE UP FRONT WITH YOU ABOUT THEIR FEES
Your office cleaning service should value integrity and trustworthiness just as much as you do! But what exactly does this look like? A commercial cleaning service that places emphasis on these values looks like a company that is upfront about their prices, quotes, and services. They won’t just try to make things look better on paper but fail to deliver. They will ensure that proper contracts are signed, that you have thoroughly read through any fine print so as to not mislead you, and they will stay true to written contracts.
Not only that, but a professional cleaning service will ensure that all of their staff are adequately trained and that everyone is on the same page. Unfortunately, it is not uncommon to see customers who felt their cleaning service had not adequately trained their staff. Or, they discover unprofessional, rude, or disruptive cleaners who do not value their client's office space. A professional cleaning service will ensure that their staff has been properly trained not only on proper cleaning methods, but on important values.
What Kitchener Clean Customers Are Saying: "They do a great job, for over 5 years now. Professional, trusted, and affordable... exactly what you need in a commercial cleaner." -- Dan
GREAT CLEANERS CONSISTENTLY PROVIDE EXCELLENT RESULTS
A cleaning company can say they are the absolute best in the world, but without proven results - how can you know this is true? You will want to do your research to find out more about any commercial cleaners you are considering working with. You can check out Google Reviews, Yelp, Facebook, or other online review sites. You can also talk to your potential new cleaners and even ask to speak with references and current clients to get a feel for what it will be like to work with this company.
Proven results can also mean that your cleaners provide excellent results after every single clean - there will never be any reason to re-clean or wonder “Did they get this room yet?” When doing your research, be sure to ask about the level of cleanliness after each clean. Even if a company has excellent customer service and is personable, that is not enough if they can’t get the job done right every time. Of course, everyone makes mistakes. A great cleaning company will usually have a guarantee in place to ensure the clean was up to your standards.
Our Clean Guarantee: At Kitchener Clean, we guarantee that your office will be spotless after every single visit. If for any reason you are not completely satisfied, simply contact us and we will happily return within 24 hours to correct the situation at no additional cost.
NON-TOXIC CLEANING METHODS CAN ENSURE EVERYONE FEELS GOOD IN YOUR WORKPLACE
Conventional cleaning products have been used in workplaces across the world for decades. However, we are discovering the potential harmful effects of these chemical cleaners - on both the environment and on us! That’s why it’s important that your commercial cleaning service uses non-toxic cleaning products, or at least provides non-toxic options. It is possible that you have someone on your staff team or even a customer who could have a reaction to conventional cleaning products.
According to an EPA study, indoor air pollution is often 2-5 times higher than outdoor air pollution. Since many people spend 8 hours a day, 5 days a week in their office, that is a lot of poor quality air to breath in. When your office cleaners use non-toxic cleaning products, it helps ensure that everyone in your workplace can breathe easier.
We Use Non-Toxic Products: All of our cleaning products are non-toxic to ensure the safety of your staff. We also care about the environment. Therefore, we use only EcoLogo or Green Seal certified products when possible in your office.
YOUR CLEANING COMPANY SHOULD PROVIDE FULL CLEANING SERVICES
When you look for commercial cleaners, you will want to ensure that they can provide you with every service that you need. For example, you wouldn’t want to hire one company to clean your floors, and then another company to clean your kitchen and bathrooms, and another company to wash your windows! For your convenience and peace of mind, it is ideal if you can find office cleaners who can do everything for you.
You should also look out for office cleaners who can provide you with a variety of different options and packages. A small, one-storey office building will have very different needs than a large corporate office. It is important that your commercial cleaners can work with you to find out which services you truly need, and which may not be right for you. They will work with you and your budget, to help you find a schedule and services you are comfortable with.
What Kitchener Clean Customers Are Saying: “Kitchener Clean stands apart from other cleaning companies because of the full service they offer. Not only are they professional and friendly, they are also incredibly thorough." -- Anne Marie
GREAT CUSTOMER SERVICE ENSURES YOU GET THE BEST EXPERIENCE WITH YOUR CLEANERS
Just like you wouldn’t want excellent customer service without proven results, you probably won’t want to work with ‘good’ cleaners who have poor customer service. Even if a company can provide a decent clean, customer service is such an important part of your business relationship! You will want to ensure you find a company that you can feel good about working closely with and contacting when necessary.
Remember, customer service is more than just answering a phone call or responding to your emails. It's about great overall communication. Working together to solve problems, and ensuring customers receive the very best experience are all important. If your cleaning service is quick to reply and act on feedback or concerns, work with you to find a package that best suits your needs, and replies quickly to phone calls or emails, it is clear that cleaning service cares for you and your office!
Our Commitment To Customer Service: Kitchener Clean’s philosophy is based on excellent communication and the highest respect for our clients. That is why we guarantee to respond to any client communication within 24 hours and we strive to respond in under 1 hour. To prove we stand behind our word, we offer a free week of Office Care to any client who contacts us and does not get a response within our 24 hour response time guarantee.
Kitchener Clean is a locally owned and operated family business, so we treat our customers like we would treat our own family - with respect. We value integrity, consistency, and thoroughness with all of our clients. We also use non-toxic cleaning methods to keep you, your staff, and your clients breathing cleaner!
Did you know that Kitchener Clean started out as a home cleaning company? Today we are still firmly committed to cleaning your office as thoroughly as we would our own home. We are also dedicated to great customer service, honesty, and integrity.
At Kitchener Clean, we believe that our Office Care Technicians are a key reason we are so successful. We strive to hire the best Office Care Professionals in the business. We take security seriously so all of our staff are bonded and have undergone police checks.
Our reputation is important to us, so we guarantee all of our services. If for any reason you are not completely satisfied, simply contact us and we will return within 24 hours to address your concern at no additional cost.
We even guarantee our response time. If we haven’t responded to any client communication within 24 hours of receiving it, we will offer you a free week of Office Care. That is how strongly we feel about the importance of communication and customer satisfaction. We will always stand behind our work. We guarantee it.
“Great quality and feedback, these guys are very professional
and an excellent cleaning company.”
-- Robert, A Kitchener Clean Customer!