(Originally Published July 07, 2017)
We know that you care about your office. Having a clean and tidy workplace environment is important for everyone including employers, employees, clients, and even for clients who may visit your office. Contact us today for more information about our green cleaning services in Kitchener!
Did you know Kitchener Clean began by cleaning houses? That means we understand the level of cleanliness people demand for their homes - and we believe offices deserve the same level respect! We don't just clean your office as if it were an office, we clean it as if it were your home. We take extra care to ensure your bathrooms and kitchens are as clean or cleaner than what you would want in your own home. No crumbs left on counters or cobwebs left in corners.
We care about your office, your staff, and the environment. That's why all of our cleaning products are non-toxic to ensure the safety of your staff. Kitchener Clean always uses the highest quality EcoLogo or Green Seal certified products when possible in your office. EcoLogo is North America’s largest, most respected environmental standard and certification mark. EcoLogo provides customers with assurance that the products and services bearing the logo meet stringent standards of environmental leadership. Using green, non-toxic cleaning products means that everyone in your office can breathe easy without worrying about harsh chemicals or allergic sensitivities!
At Kitchener Clean, we have a wide variety of office cleaning services available to suit all your needs! Our services include:
Total Office Cleaning - Kitchener Clean can put together a personalized package of services depending on the needs of your office. You receive all your regular scheduled cleaning plus restorative floor care, carpet cleaning and windows washing throughout the year.
Office Floor Care & Office Carpet Care - We take care of ceramic, porcelain, vinyl, wood, stone, and many other types of office floors. Each floor type presents its own challenges for restoring, protecting and preserving. We have expertise with all of these flooring types! For carpets, we use the Encapsulation Carpet Cleaning method. We offer this service as a stand alone, or as part of our Total Office Care Program.
Office Compost Program - While cleaning for our clients we noticed a large volume of organic waste generated in offices and discarded into the garbage. Businesses, unlike residences, don't have access to any formal composting programs, so all waste is put into the garbage and sent to the landfill. Kitchener Clean has developed and now proudly offers an "Office Compost Program" to businesses in the Waterloo Region.
Office Window Cleaning - In most office environments, there are both interior as well as exterior windows. Kitchener Clean is proficient at cleaning both your interior windows as well as your exterior windows.
Non-Toxic Cleaning - At Kitchener Clean we believe that everyone should be entitled to breathe clean, chemical-free air at work. Therefore we are dedicated to providing non-toxic and environmentally friendly cleaning solutions that are safer than traditional cleaning methods.
In all industries, there are common issues many customers face. Cleaning companies are no exception. At Kitchener Clean, we've done our best to identify these common customer complaints in order to ensure that Kitchener Clean goes above and beyond the standard.
Incorrect Estimates or Overcharging - One common complaint about cleaning services is that given quotes will be much lower than the actual price, or that promised prices are not honoured and customers are left feeling frustrated and overcharged. Other customers felt disappointed when parts of the home or office were not thoroughly clean or not cleaned at all, even though those parts were included in the initial quote.
How We Do It Differently: We value honesty, integrity, and customer service. We offer a free no obligation quote to anyone who is interested - no hidden fees or sneaky charges.
Incomplete Cleaning - Probably the biggest customer complaint, an incomplete cleaning job can not only be frustrating, but even cause extra work for the customer! Cobwebs forgotten in corners, dust still clinging to the fireplace mantel, crumbs left on the kitchen counter. All the "little" things add up, and an incomplete cleaning is not a job well done. Incomplete cleaning in the home or office can leave any customer feeling ripped off. A dirty office can leave employees feeling uncomfortable or even uncared for.
How We Do It Differently: We offer a clean guarantee! If for any reason you are not completely satisfied, contact us and we will return within 24 hours to address your concern at no additional cost!
Rushed Cleaning - Another issue many customers faced with commercial cleaning companies was a lack of dedicated cleaning time. An entire office cleaned four hours early? Efficiency is possible and important, but rushed cleaning services are not efficient or wanted. Other customers complained of visibly scrambled and rushed cleaners who appeared to want to end the job as quickly as possible. This can quickly make customers feel uneasy about the quality services they've paid for.
How We Do It Differently: We understand that a thorough cleaning takes time. For example, kitchens and bathrooms often take longer and require more time and effort to create a safe, germ-free environment. That's why we plan accordingly and dedicate all the time needed to clean these tougher spots.
Poor Customer Service - Quality customer service goes far beyond a polite phone call and quick consultation. Many customers found that initial phone calls or e-mails were pleasant and warm, but were soon faced with poor customer service once the job was complete. Customers felt upset and frustrated when their complaints were not taken seriously by cleaning service companies. They also did not appreciate the poor attitudes of some cleaning staff. Often overlooked, quality customer service is a very important part of the overall cleaning experience.
How We Do It Differently: Customer service is our top priority. If you contact us, We promise to respond in under 24 hours!
Using Foreign Call Centres - Having clear communication with clients is important, and one issue many customers faced was dealing with foreign call centres. In 2015, 9 duct cleaning companies in the GTA were fined due to using foreign call centres and not respecting Canada's "do not call" list. Telemarketing issues or difficultly speaking with those who actually clean your office can create more work and lots of frustration for customers.
How We Do It Differently: Kitchener Clean is locally owned and operated - you will speak with and deal with us directly! We make sure to treat our customers like we treat our own family - with respect.
With Kitchener Clean, we are dedicated to great customer service and ensuring our customers have no problems getting their questions answered. Our company philosophy is based on excellent communication and the highest respect for our clients. That is why we have our guarantee to respond to any client communication within 24 hours and we strive to respond in under 1 hour!
Our reputation is important to us so we guarantee all of our services. If for any reason you are not completely satisfied, simply contact us and we will return within 24 hours to address your concern at no additional cost. We even guarantee our response time.
If we haven’t responded to any client communication within 24 hours of receiving it, we will offer you a free week of Office Care. That is how strongly we feel about the importance of communication and customer satisfaction. We will always stand behind our work. We guarantee it.
