Considering commercial cleaners for your workplace? Our FAQ for Office Cleaning Kitchener, Ontario will help you get to know Kitchener Clean a lot better! Finding the right commercial cleaning service can quickly transform your office. In this FAQ, we'll answer some common client questions about us and our team. If you still have any comments or questions, don't hesitate to contact us now!
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Office Cleaning Kitchener - Frequently Asked Questions
See below for frequently asked questions and answers about Kitchener Clean and our office cleaning services. If you have any questions about specific services for your office or workplace, it's best to fill out our contact form or give us a call at (519) - 513-3965.
Question #1: How many years of experience does your company have?
Answer: At Kitchener Clean, our team of professional workers has over 20 years of combined industry experience.
Question #2: What types of clients do you service?
Answer: Kitchener Clean began as a home cleaning business. Now, we provide affordable services for office spaces, sports clubs, restaurants, and many other workplaces of all shapes and sizes in the Kitchener, Waterloo area.
Our services are even trusted by previous cleaning service owners. Industry experts trust and come to Kitchener Clean first to handle their janitorial services and requirements for exceptional office detailing.
'As a former professional cleaner myself, I was very choosy about who to hire
for our organization's office cleaning. I despaired of finding a reliable, trustworthy
cleaning business in our area until I met Derrick and Tori at Kitchener Clean.'
- Sue, A Kitchener Clean Customer
Question #3: How do you screen your employees?
Answer: At Kitchener Clean, we believe that our Office Care Technicians are a key reason why we are so successful. That is why we strive to hire the best Office Care Professionals in the business.
We take security seriously, so all of our knowledgeable staff are bonded and have undergone police checks.
They are highly reliable and responsible individuals so you can be assured that your cleaning will be always be done at the previously agreed upon time and to a consistently high standard.
Question #4: Are you insured?
Answer: Yes! Kitchener Clean and their clients are protected by $5M in liability insurance so that we can focus on providing a comfortable and reliable cleaning service to the great companies we partner with. You can find our liability insurance here. It is provided as part of our quotes to promote industry standards that enable both vendors and clients to flourish.
Question #5: What kind of green cleaning program do you have?
Answer: We are committed to keeping your office a cleaner and safer place. We will customize a green cleaning plan to suit your unique requirements. Green cleaning is no extra cost. We use green, non-toxic products without sacrificing quality or cleanliness. At Kitchener Clean, we always use the highest quality EcoLogo or Green Seal certified products when possible in your office. Click here to learn more about non-toxic cleaning!
Question #6: How do you check the quality of your cleaning?
Answer: We do a number of things to ensure our cleaning is up to the highest standard. We take the time to lift up objects and clean underneath them, not just around them, just like you would want in your own home.
We ensure that our Office Care Technicians are thoroughly trained and pay attention to detail, so you won't ever have to re-clean anything we have already cleaned.
We also take extra care to ensure your bathrooms and kitchens are as clean or cleaner than what you would want in your own home. Careful attention to these two areas is needed to create a safe germ-free work environment.
We always ask for feedback - you can see what our customers have to say about us on Google Reviews.
Question #7: I heard about your "clean guarantee." what is that?
Answer: We guarantee all of our services. If for any reason you are not completely satisfied, simply contact us and we will return within 24 hours to address your concern at no additional cost. We even guarantee our response time.
If we haven’t responded to any client communication within 24 hours of receiving it, we will offer you a free week of Office Care. That is how strongly we feel about the importance of communication and customer satisfaction. We will always stand behind our work. That is our Clean Guarantee!
Question #8: Do you offer any waste management solutions?
Answer: Yes! We offer an Office Compost Program. As a member of the Office Compost Program, you receive an Organic Waste bin to collect all your organic waste and compostable materials. All of the same items that you would put into your Green Bin at home can be put in the Organic Waste Bin in the office! This includes all food scraps, coffee grinds, tea bags, paper towels, tissues. etc. These compostables are picked up weekly by an Office Care Technician and replaced by a fresh clean Organic Waste bin.
Question #9: Do you have specialized cleaning equipment?
Answer: Yes, we do. For example, for office carpet cleaning, we use a newer method of carpet cleaning, called Encapsulation Carpet Cleaning. For this cleaning process, a carpet cleaning solution is first applied to the carpet.
The solution is made up of polymers which literally “encapsulate” (or surround) the dirt particles.
Next, an agitation machine is then used to vigorously work the fibres of the carpets. The encapsulated dirt residue is vacuumable immediately, during the next regularly scheduled vacuuming of the carpets.
You can view some of our specialized cleaning equipment in our Before & After gallery or contact us today to learn more.
Ready To Keep Your Office Cleaner Than Ever Before?
Having a cleaner office environment can help you and your employees feel productive, happy, and satisfied in the workplace. Knowing that you care about your office environment and your employee's health can help make everyone feel more comfortable at work.
At Kitchener Clean, we know that a clean and healthy work environment can make a big difference in any office and helps ensure all workers feel their best.
At Kitchener Clean, we are dedicated to helping create safe and healthy work environments! We also believe that everyone should be entitled to breathe clean, chemical-free air at work.
That's why we are dedicated to providing non-toxic and environmentally friendly cleaning solutions that are safer than traditional cleaning methods.
Gentle, yet highly effective, our EcoLogo or Green Seal products are especially beneficial for people with asthma or chemical and allergic sensitivities as well as for our planet. Being “green” doesn’t mean being less clean.
Hiring an experienced cleaning company who knows to clean all the usually forgotten nooks and crannies and how to avoid mold and dust build-up will help keep your office space clean and your workers healthy!
“I have been using Kitchener Clean for several years now. Recently added a second property.
Very professional, Very thorough. They are like clockwork. I would recommend them to
any business that is looking for a cleaning company they can depend on.”
-- Mark, A Kitchener Clean Customer! Read Google Reviews Here.