We know that you care about your office, your coworkers, managers, and your employees! Having a clean and tidy workplace environment is important for everyone, even clients and visitors. We also know that sometimes, finding the right cleaning service can be difficult. This article outlines some of the common challenges found with office cleaning services and how Kitchener Clean works to go above and beyond the standard.
see The Difference With Kitchener Clean
Did you know Kitchener Clean began by cleaning houses? That means we understand the level of cleanliness people demand for their homes - and we believe offices deserve the same level respect! We don't just clean your office as if it were an office; we clean it as if it were your home. We take extra care to ensure your bathrooms and kitchens are as clean or cleaner than what you would want in your own home. No crumbs left on counters or cobwebs left in corners.
We care about your office, your staff, and the environment. That's why all of our cleaning products are non-toxic to ensure the safety of your staff. Kitchener Clean always uses the highest quality EcoLogo or Green Seal certified products when possible in your office. EcoLogo is North America’s largest, most respected environmental standard and certification mark. EcoLogo provides customers with assurance that the products and services bearing the logo meet stringent standards of environmental leadership. Using green, non-toxic cleaning products means that everyone in your office can breathe easy without worrying about harsh chemicals or allergic sensitivities!
We offer a wide variety of services in order to suit the many needs your office many have. Our services include:
Total Office Cleaning - Kitchener Clean can put together a personalized package of services depending on the needs of your office. You receive all your regular scheduled cleanings plus restorative floor care, carpet cleaning and windows washing throughout the year.
Office Floor Care & Office Carpet Care - We take care of ceramic, porcelain, vinyl, wood, stone, and many other types of office floors. Each floor type presents its own challenges for restoring, protecting and preserving. We have expertise with all of these flooring types! For carpets, we exclusively use the Encapsulation Carpet Cleaning method. We offer this service as a stand alone service, or as part of our Total Office Care Program.
Office Compost Program - While cleaning for our clients we noticed a large volume of organic waste generated in offices and discarded into the garbage. Businesses, unlike residences, don't have access to any formal composting programs so all waste is put into the garbage and sent to the landfill. Kitchener Clean has developed and now proudly offers an "Office Compost Program" to businesses in the Waterloo Region.
Office Window Cleaning - In most office environments, there are both interior as well as exterior windows. Kitchener Clean is proficient at cleaning both your interior windows as well as your exterior windows.
Non-Toxic Cleaning - At Kitchener Clean we believe that everyone should be entitled to breathe clean, chemical-free air at work. Therefore we are dedicated to providing non-toxic and environmentally friendly cleaning solutions that are safer than traditional cleaning methods.
Common Customer Challenges in Waterloo
Here are the common challenges customers face when working with cleaning services in Waterloo. Every company and every industry has strengths and weaknesses. Before hiring a cleaning service for your office, it's important to be aware of these common issues.
Customer Challenge #1: Overcharging - One common issue customers found was that promised prices were not honoured and customers were left feeling frustrated and overcharged. Some customers hired cleaning services and felt that the price did not match the work done. Customers seemed to have no problem paying more, but only if the work completed reflected the price.
How We Do It Differently: We value honesty, integrity, and customer service. We offer a free no obligation quote to anyone who is interested - no hidden fees or sneaky charges.
Customer Challenge #2: Incomplete Cleaning - Probably the biggest customer complaint, an incomplete cleaning job can not only be frustrating, but even cause extra work for the customer! Cobwebs forgotten in corners, dust still clinging to the fireplace mantel, crumbs left on the kitchen counter. All the "little" things add up, and an incomplete cleaning is not a job well done. Incomplete cleaning in the home or office can leave any customer feeling ripped off. A dirty office can leave employees feeling uncomfortable or even uncared for.
How We Do It Differently: At Kitchener Clean, we offer a clean guarantee! If for any reason you are not completely satisfied, you can contact us and we will return within 24 hours to address your concern at no additional cost.
Customer Challenge #3: Disorganization - Not showing up on time or not properly keeping track of customer's requests is another issue frequently faced by clients. Clients are often left guessing about what time their cleaning service will arrive, which can disrupt office life and make it difficult to plan certain office events. Some customers even complained of cleaning service workers who did not know what to do when they arrived on location!
How We Do It Differently: We promise consistent cleaning times. We will arrive to clean our client's offices at a prearranged time so there is never any guessing as to when we'll show up.
Customer Challenge #4: Rushed Cleaning - Another issue many customers faced with commercial cleaning companies was a lack of dedicated cleaning time. An entire office cleaned four hours early? Efficiency is possible and important, but rushed cleaning services are not efficient or wanted. Other customers complained of visibly scrambled and rushed cleaners who appeared to want to end the job as quickly as possible. This can quickly make customers feel uneasy about the quality services they've paid for.
How We Do It Differently: We understand that a thorough cleaning takes time. For example, kitchens and bathrooms often take longer and require more time and effort to create a safe, germ-free environment. That's why we plan accordingly and dedicate all the time needed to clean these tougher spots.
Customer Challenge #5: Poor Customer Service - Quality customer service goes far beyond a polite phone call and quick consultation. Many customers found that initial phone calls or e-mails were pleasant and warm, but were soon faced with poor customer service once the job was complete. Customers felt upset and frustrated when their complaints were not taken seriously by cleaning service companies. They also did not appreciate the poor attitudes of some cleaning staff. Often overlooked, quality customer service is a very important part of the overall cleaning experience.
How We Do It Differently: Customer service is our top priority. If you contact us, we promise to respond in under 24 hours!
Customer Challenge #6: Scams - We hear horror stories about scams all the time, because unfortunately they really do happen. Sometimes, even the most legitimate-seeming company turns out to be a scam, leaving people out of hundreds or even thousands of dollars.
How We Do It Differently: At Kitchener Clean, we believe that our Office Care Technicians are a key reason why we are so successful. So we strive to hire the best Office Care Professionals in the business. We take security seriously so all of our staff are bonded and have undergone police checks. A great way to see if a company is reputable is by looking at reviews and testimonials. You can check out Kitchener Clean's Google Reviews here!
Our Clean Guarantee!
Our reputation is important to us so we guarantee all of our services. If for any reason, you are not completely satisfied, simply contact us and we will return within 24 hours to address your concern at no additional cost.
We even guarantee our response time. If we haven’t responded to any client communication within 24 hours of receiving it, we will offer you a free week of Office Care. That is how strongly we feel about the importance of communication and customer satisfaction. We will always stand behind our work. We guarantee it.